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Napier City Council

Terms and conditions for online transaction processing services

The service available through this website is provided by Westpac New Zealand Limited (Westpac) in agreement with Napier City Council. This service enables you to make a payment to Napier City Council.

You do not have to be a Westpac customer to use this service.

All such transactions are subject to these terms and conditions as well as Council's website Terms and Conditions which are incorporated herein by reference.

The Council may vary these terms and conditions from time to time without notification and it is your responsibility to ensure that you are familiar with them. In these terms and conditions, the following words and phrases shall have the following meanings:

  1. Use of Online Transactions
    Napier City Council makes online transactions available for your personal and/or business purposes. You may use information provided to you through your online transactions solely for your personal and/or business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
  2. Information and Privacy
    You hereby authorise Napier City Council to receive and collect information about you (including information about your online transactions) from time to time through the Napier City Council website. Any such information collected shall be treated in accordance with the Napier City Council Privacy Policy. Napier City Council may disclose information about you (including your identity) to a third party if Napier City Council is requested to do so in the course of a criminal or other legal investigation, or if Napier City Council determines that disclosure is necessary in connection with any complaint regarding your use of the site.
  3. Payment Convenience Fees
    A convenience fee of 1.9% per transaction is applied by Westpac New Zealand Limited to transactions processed through this site. Napier City Council does not receive any part of this fee. You should check with your card issuer for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
    If payment is made using a credit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card - there may be currency conversion fees charged by your card issuer.
    Transactions made after 10:30PM New Zealand time will be processed by Napier City Council on the following business day.
    We have several other payment options if you prefer not to make payments online.
  4. Consent for us to receive and store information in electronic form
    Use of these services means that you agree to provide information through electronic means. This means you agree to provide any relevant information, documents and attachments in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.
  5. Consent for us to provide you with information in electronic form
    Use of these services means that you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient's agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.
  6. Accounts
    Certain online transactions offered by Napier City Council may require a login ID and password for verification of your identity to access the online transactions. You agree that all information provided to Napier City Council by you in relation to your account shall be current, complete and accurate. Your use of a Napier City Council account is subject to these terms and conditions as well as the Napier City Council Website Terms and Conditions. You agree to comply with all such terms and conditions in respect of your use of online transactions.
  7. Password Security
    If you are required to select a password, Napier City Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport.
    Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise Napier City Council of this. Napier City Council shall not have any liability for your failure to comply with these obligations.
  8. Security
    Transaction Processing Services are provided through a secure website. However, you acknowledge and agree that Internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. Napier City Council shall have no liability for the interception or ‘hacking' of data through the website by unauthorised third parties.
  9. Your Warranties
    In using any Napier City Council transactions you represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions. If you are using a Napier City Council account, you represent and warrant that you are authorised to use the login ID and password allocated to such account.
  10. Accuracy of Transaction Information
    Before completing an online transaction with the Napier City Council, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. Napier City Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of Napier City Council's control. This includes the information supplied as part of the application.
  11. Limitation of Liability
    Except as expressly prohibited by law, in no event will Napier City Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where Napier City Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, Napier City Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, Napier City Council's liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser.
  12. Right to Suspend, Alter or Cancel Service
    Napier City Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
  13. Specific Service Terms and Conditions
    You acknowledge that certain online transactions made available or offered by Napier City Council from time to time may be subject to specific additional terms and conditions, and you agree to review and comply with any such additional terms and conditions. Access and use of any online services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
  14. Jurisdiction
    These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.
  15. Support Hours
    Napier City Council provides customer support for online services between the hours of 8.00am to 5.00pm (Monday to Friday). All queries outside these hours will be logged and attended to during office hours.
  16. Refunds Policy
    A refund will only be provided when it has been proven that a payment has been made twice at the same time for one item, from the same method. Any refund will be at the discretion of Napier City Council.


How you can pay: By the following credit card types: Visa or MasterCard only are accepted
Credit Card Fees: You will be charged a convenience fee of 1.9% for online transactions
Instructions: You will find step by step instructions as you go through the payment process.
  • At the end of the transaction you will be given a reference number.
  • Receipts for online payments are emailed, however you can either print the screen or note down the details for future reference.
  • Close the browser window when you are finished.
  • When using the service we recommend that you use the navigation buttons provided within the screens. Use of the 'enter' key in some screens may have unexpected results.
Hours: Payments made after 10:30pm will appear on your account the following business day.
Rates Rebate: You may qualify for a rates rebate. View the Rates Rebate Scheme for further details
Refund enquiries: Refund enquiries should be directed to Napier City Council. Phone +64 6 835 7579 or Email:
Problems using this service: While using the online payment service, you may experience errors. If you experience any other problem, contact us for assistance.
Please let us know the following details: Name, address and customer number.
Phone +64 6 835 7579 or Email: